Terms of service
Ruby’s Rodeo Beads — Terms of Service & Purchase Agreement
Effective Date: April 23, 2026
By purchasing, ordering, commissioning, or receiving products from Ruby’s Rodeo Beads (“RRB,” “we,” “us,” or “our”), the customer agrees to the following terms. These terms apply to purchases made through our website and purchases made outside our website, including Venmo, cash, invoice, direct message, social media, in-person sales, events, custom orders, and other payment methods accepted by RRB.
1. Orders & Payment
Payment is required as agreed upon at the time an order is placed. An order may be considered accepted once payment or an agreed deposit has been received and RRB has confirmed the order.
Customers are responsible for providing accurate sizing, colors, customization details, shipping information, and other information needed to complete their order.
Orders placed through Venmo, cash, direct message, at events, or through another method outside our website are still subject to these Terms of Service.
2. Custom & Handmade Products
Many RRB products are handmade and/or customized. Because of this, slight variations in bead placement, color, sizing, hardware, materials, or appearance may occur.
Photos, mockups, and previous products are references and do not guarantee that a handmade product will be completely identical.
Customers are responsible for reviewing and confirming customization information before production begins.
3. Turnaround Times
Turnaround times are estimates unless RRB specifically provides a guaranteed completion or shipping date in writing.
Turnaround may vary because of order volume, material availability, custom work, supplier delays, or other circumstances outside our control.
Any turnaround time communicated at the time of purchase takes priority over general turnaround estimates displayed elsewhere.
Turnaroud time can be up to sixteen weeks!! Please understand that when making a purchase.
4. Cancellations, Returns & Refunds
Because many RRB products are handmade, made-to-order, or customized, custom orders may not be canceled, returned, or exchanged once production has begun, except when otherwise required by law or specifically approved by RRB.
If RRB approves a cancellation, return, refund, replacement, or other resolution, RRB may provide the approved resolution using the method agreed upon with the customer.
5. Store Credit
When a customer agrees to receive store credit instead of a monetary refund, the amount will be credited for future eligible purchases from Ruby’s Rodeo Beads.
Once store credit has been issued as the agreed resolution of a refund, cancellation, return, order issue, or other transaction, the store credit is not redeemable for cash or transferable to another person, except where required by applicable law.
Using any portion of the store credit constitutes acceptance of the store-credit resolution.
Unless RRB states otherwise in writing, store credit may be used toward eligible RRB products but cannot be used to purchase additional gift cards or converted back into cash.
6. Outside Purchases
These terms apply equally to purchases completed outside the RRB website.
This includes, but is not limited to:
- Venmo payments
- Cash purchases
- Purchases made through direct messages or social media
- In-person purchases
- Event or booth purchases
- Custom invoices or payment requests
- Orders manually entered or arranged by RRB
Purchasing outside the website does not create a separate return, refund, cancellation, or store-credit policy.
If an outside purchase is refunded or otherwise resolved through RRB store credit with the customer’s agreement, the store-credit provisions in these terms apply.
7. Order Changes
Requested changes after an order has been placed are not guaranteed.
If RRB agrees to a change that requires additional materials, labor, shipping, or other costs, the customer may be responsible for the additional amount before the order is completed.
8. Shipping
Customers are responsible for providing a complete and accurate shipping address.
RRB is not responsible for delays caused by shipping carriers. Responsibility for lost, damaged, or misdelivered packages will be handled according to applicable carrier procedures and applicable law.
If a package is returned because of an incorrect address supplied by the customer or another customer-caused delivery issue, additional shipping charges may be required before the order is resent.
9. Product Use & Horse Safety
Customers are responsible for inspecting tack and other equine products before every use.
Handmade, beaded, decorative, or modified tack should be checked regularly for wear, loose components, damaged hardware, broken wire, beads, or other signs of deterioration.
Customers are responsible for determining whether a product is appropriately fitted and suitable for their horse and intended activity.
Immediately discontinue use of any product that appears damaged, excessively worn, improperly fitted, or unsafe.
No piece of horse equipment is guaranteed to prevent injury, breakage, equipment failure, or accidents.
10. Colors & Product Appearance
Colors may appear differently depending on lighting, photography, screens, material batches, and suppliers.
Minor differences between photographs and finished handmade products are not necessarily considered defects.
11. Product Issues
If there is a problem with an order, customers should contact RRB with their order information and clear photos or other documentation of the issue.
RRB may request that a product be returned or inspected before providing an approved repair, replacement, refund, or store credit.
Normal wear, misuse, improper fitting, alteration by another person, accidents, chewing, horse-caused damage, or damage caused by improper storage or care may not qualify as a manufacturing defect.
12. Promotions, Discounts & Gift Cards
Promotional codes, discounts, gift cards, store credits, giveaways, sponsorship discounts, ambassador discounts, and other offers are subject to the conditions provided with the offer.
Unless specifically stated otherwise, promotions cannot be combined.
RRB may correct or cancel promotions that were published or applied because of an obvious technical, pricing, or typographical error, subject to applicable law.
13. Chargebacks & Payment Disputes
Customers should contact RRB regarding an order problem before initiating a payment dispute so we have an opportunity to review and resolve the issue.
RRB may provide order confirmations, communications, tracking information, customization approvals, transaction records, these terms, and other relevant documentation when responding to a payment dispute or chargeback.
Nothing in these terms limits any rights a customer has under applicable law or the rules of their payment provider.
14. Intellectual Property
RRB branding, original photographs, graphics, product names, written materials, and other protected content may not be reproduced or used commercially without authorization where protected by applicable intellectual-property law.
Any trademarks, patent rights, copyrights, or other intellectual-property rights claimed by RRB are subject to the scope and status of the applicable legal protections.
15. Policy Updates
RRB may update these Terms of Service from time to time. The version applicable to an order will generally be the version in effect when that order was placed, unless a later change is required by law or separately agreed upon.
16. Agreement to Terms
By placing an order or completing a purchase with Ruby’s Rodeo Beads, including a purchase made through the RRB website, Venmo, cash, direct message, invoice, social media, in person, or another accepted method, the customer acknowledges and agrees to the terms applicable to that transaction.
These terms do not waive or limit rights that cannot legally be waived under applicable consumer-protection law.
Ruby’s Rodeo Beads
Style Your Ride.